Rachel handles the backend so founders and growing brands can focus on what moves the needle. Ten years of experience, the latest AI tools, and zero dropped balls.
I'm Rachel Alfafara, a Philippines-based Virtual Operations Assistant with over 10 years of experience across customer service, technical support, and digital business operations.
What sets me apart is how I approach work. I don't just complete tasks. I build systems and workflows that keep running after I set them up. I'm fluent in AI tools, CRMs, automations, and the full stack of modern business software.
I work best with founders, startups, and growing brands who want reliable, proactive support across operations, content, customer communication, and backend systems.
I use Claude, ChatGPT, Gemini, Perplexity, Higgsfield, and Kling AI every day.
I build workflows that save time, not dependencies that require me forever.
New tools, new industries, new workflows. I get up to speed without handholding.
Built for async, multi-timezone, fully remote environments from the start.
Inbox, scheduling, research, data entry, file management, and general business support. Your time back, guaranteed.
Professional, responsive communication across email, chat, and support channels. Backed by 10 plus years of real experience.
CRM setups, pipelines, funnels, email and SMS workflows. Built once, runs forever.
Posts, captions, emails, and marketing copy created with AI and refined by a human who understands your brand.
Campaign creation, list management, formatting, scheduling, and subscriber communication using AI-assisted tools.
Short-form content for social and marketing using CapCut, Higgsfield, and Kling AI. Optimized for every platform.
Scheduling, account management, engagement, and consistent presence across platforms.
Prospect lists, contact research, outreach support, and supplier communication that fills your pipeline.
Flexible backend support across sourcing, documentation, system optimization, and anything that keeps your business moving.
A short intro video covering how I work, the tools I use daily, and the kinds of operations problems I solve for founders and growing brands.
Watch on Google DriveA demonstration of AI-generated character work, produced for short-form social and brand storytelling.
View sampleA newsletter sample covering copy, formatting, layout, and subscriber communication.
View sampleA campaign sample showing structure, voice, and the AI-assisted process behind the copy.
View sampleA landing page and funnel build delivered inside the GoHighLevel platform.
View samplePipelines, triggers, email and SMS workflows. Built once, runs on its own.
View sampleA record of awards earned across a decade in customer service and technical support roles.
Open folderI don't just know how to use these tools. I know how to connect them into workflows that actually save time. From AI content pipelines to CRM automations, every tool serves a purpose.
CRM management, pipelines, automations, landing pages, funnels, and email and SMS workflows across multiple client accounts. Troubleshooting, process documentation, and system optimization.
Remote phone, email, and chat support for medical device software and hardware. Healthcare-grade issue resolution, escalation management, and documentation.
Multi-channel billing, account management, sales support, and retention. CRM workflows, lead generation, and cross-functional admin for one of Australia's largest telecom providers.
CRM, automations, funnels, and digital ops across multiple clients.
Healthcare-grade remote technical support via phone, email, and chat.
Billing, account management, and sales support for telecom customers.
Multi-channel customer support and CRM management.
Whether it is ongoing operations support, a one-time project, or exploring what AI-powered workflows could do for your business, reach out and let's talk.
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